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The BlackBerry Messaging Agent fails to start in an IBM Lotus Domino environment due to a SQL authentication error
By design, the BlackBerry® Messaging Agent runs as a task within the IBM® Lotus® Domino® application. This separates it from...

How to format the CSV file when importing BlackBerry smartphone users in the BlackBerry Administration Service
The BlackBerry® Administration Service uses a .csv file to add BlackBerry smartphone user account information to the BlackBerry®...

How to export and import certificate server configurations to a BlackBerry smartphone
In BlackBerry® Enterprise Server 4.1 and below, the BlackBerry Mobile Data System Connection Service is limited to being able to configure single LDAP,...

"Invalid column name 'FailedLoginCount" appears with incomplete user migration using the BlackBerry Enterprise Transporter Tool
When a user account is migrated from BlackBerry® Enterprise Server 4.1 SP4 to BlackBerry Enterprise Server 5.0...

How to use IT policy rules to turn off browsing of internal websites and turn on browsing of external websites
To turn off browsing of internal (Intranet) websites while allowing browsing of external (Internet) websites, configure the...

How to download and manually update the cdo.dll file
To download and manually update the cdo.dll file, complete the following tasks: Note: Before applying the cdo.dll file, verify that the most recent service pack for the Microsoft®...

How to troubleshoot issues sending PIN messages from a BlackBerry smartphone
The BlackBerry® smartphone is unable to send a personal identification number (PIN) message. To troubleshoot the problem, complete the following steps: · Check the...

How to add a web server certificate to the BlackBerry MDS Connection Service or BlackBerry MDS keystore
The cacerts file is a keystore with certificate authority (CA) certificates, and it includes multiple trusted root CA certificates, such...

Password is required to create a BlackBerry Administration Service administrator account
An administrator password is required to add a new administrator account in the BlackBerry® Administration Service. When a password is typed...